PRIVACY POLICY FOR AUM108™

Effective Date: August 4, 2025

1. INTRODUCTION

Welcome to AUM108. This Privacy Policy explains how Initiatic Solutions Pvt. Ltd. (“Company,” “we,” “us,” “our”), the legal entity behind the AUM108™ brand, collects, uses, shares, and protects your personal information when you visit our website aum108.com (the “Website”), purchase our products, or use our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. Your use of our Website signifies your consent to the practices described in this policy.

2. INFORMATION WE COLLECT

We collect personal information to provide and improve our products and services. The types of information we collect are:

  • a. Information You Provide Directly:

    • Contact & Account Information: Your name, email address, phone number, and shipping/billing address when you purchase a product, book a service, enroll in a course, or create an account.

    • Payment Information: Payment card details or other financial information. Please note: This is collected and processed directly by our secure third-party payment processors. We do not store your full credit card information on our servers.

    • Communication Information: Information you provide when you contact us with questions, feedback, or participate in surveys.

    • Sensitive Personal Information (with your Explicit Consent): For certain services, we may need to collect sensitive data to effectively serve you. This includes:

      • Health & Wellness Information: For Acmos Body Harmonization, Gemstone Compatibility, and Aura/Chakra Checkups, you may provide information about your physical, emotional, or spiritual well-being.

      • Personal Life Information: For Vaastu-Feng Shui consultations, you may provide details about your home, family, and personal circumstances.

      • Physical Fitness & Health Data: For outdoor trekking activities, we may require information about your physical fitness, allergies, or pre-existing medical conditions to ensure your safety. We will only collect this sensitive information after obtaining your clear and explicit consent for the specific purpose of providing the requested service.

  • b. Information We Collect Automatically:

    • Log and Usage Data: Information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, and other diagnostic data.

    • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Website and hold certain information. You can control the use of cookies at the individual browser level.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • To Provide and Manage Our Services: To process your product orders, book your service appointments, enroll you in courses, and manage your participation in trekking activities.

  • To Communicate With You: To respond to your inquiries, send you transactional emails (like order confirmations), and provide customer support.

  • For Marketing (with your Consent): To send you newsletters, promotional materials, and other information that may be of interest to you. You can opt-out of these communications at any time.

  • To Improve Our Website: To understand how users interact with our Website and to improve its functionality and user experience.

  • For Safety and Security: To ensure the safety of participants during our trekking activities and to prevent fraud and protect the security of our Website.

4. DATA SHARING AND DISCLOSURE

We do not sell your personal data. We may share your information only in the following circumstances:

  • With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment and shipping, email delivery, and website hosting.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • To Protect Our Rights: To protect the rights, property, or safety of Initiatic Solutions Pvt. Ltd., our customers, or others.

5. DATA SECURITY

We implement a variety of security measures to maintain the safety of your personal information. We use encryption (such as SSL) to protect sensitive information transmitted online, and we also protect your information offline through strict access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. YOUR RIGHTS AND CHOICES (USER RIGHTS)

In accordance with the DPDP Act, 2023, you have the following rights regarding your personal data:

  • The Right to Access: You have the right to request a copy of the personal information we hold about you.

  • The Right to Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The Right of Grievance Redressal: You have the right to have your grievances addressed.

To exercise any of these rights, please contact our Grievance Officer at the email address provided below.

8. CHILDREN’S PRIVACY

Our Website and services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

9. INTERNATIONAL DATA TRANSFERS

Your information, including personal data, may be processed and maintained on computers located outside of your state, province, or country. If you are located outside India and choose to provide information to us, please note that we transfer the data to India for processing. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

11. CONTACT US (GRIEVANCE OFFICER)

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Grievance Officer:

Grievance Officer, Initiatic Solutions Pvt. Ltd. Address: 1150, Sector 43, Gurgaon, Haryana, India Email: support@aum108.com Website: aum108.com

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